I’ve become a big fan of Virgin Australia. I love their “bid for upgrade” feature (have not failed to clear once!) and their premium service is really good.
That being said, the lounge has two annoying features: first, for crying out loud, turn on the air conditioner! It’s a good five degrees warmer inside than out on the street, and the humidity gives the sensation of walking into a sauna fully dressed and carrying luggage.
Second, I recognize the advantages of having flight announcements but it’s getting ridiculous. There is a (loud) announcement every 30 seconds and since there is no “booth” for calls, conducting a conversation on the phone becomes downright impossible. Screens, please!